EN
This translation is provided for information. The legally binding text is the Turkish version.
Last updated — 10 November 2026
Provider and complaints address
Muhammet Mildan — Cantürk Göç ve Eğitim Danışmanlık Tercüme Hizmetleri (Cantürk Lingua)
Address — Mesihpaşa Mahallesi, Mesihpaşa Caddesi No. 1, Erseven İş Merkezi, Floor 1, Unit 12, 34130 Fatih / Istanbul
Phone — +90 535 934 50 84
E-mail — ceviri@canturkceviri.com
Website — https://canturkceviri.com/
Tax office — Beyazıt
Tax number — 6210614707
Consumer and service
- Consumer — [specific to each order — shown in your order summary and the copy e-mailed to you]
- Address and contact — [specific to each order — shown in your order summary and the copy e-mailed to you]
- Order and date — [specific to each order — shown in your order summary and the copy e-mailed to you]
- Main features of the service, languages, number of documents and extras — [specific to each order — shown in your order summary and the copy e-mailed to you]
- Service fee including taxes — [specific to each order — shown in your order summary and the copy e-mailed to you]
- Additional costs including notary, other extras and shipping — [specific to each order — shown in your order summary and the copy e-mailed to you]
- Total payable including taxes — [specific to each order — shown in your order summary and the copy e-mailed to you]
- Calculation method if the price cannot be set in advance — [specific to each order — shown in your order summary and the copy e-mailed to you]
- Payment method, due date and conditions for starting the service — [specific to each order — shown in your order summary and the copy e-mailed to you]
- Delivery time — [specific to each order — shown in your order summary and the copy e-mailed to you]
- Digital/physical delivery method and address — [specific to each order — shown in your order summary and the copy e-mailed to you]
- Moment the contract is concluded — [specific to each order — shown in your order summary and the copy e-mailed to you]
- Digital file format, conditions of use and compatibility — [specific to each order — shown in your order summary and the copy e-mailed to you]
The contract is concluded when you confirm the order with the “Place order with obligation to pay” button and the acceptance notice reaches you. Bank transfer payment is made within 2 business days of the acceptance notice. If payment is not received, a reminder is sent; if it is still unpaid 2 business days after the reminder, the order is cancelled free of charge. For standard 1–3 page translations, digital delivery is within 2 hours during working hours after payment and documents are complete. Working hours are Monday–Friday 09:00–19:00 and Saturday 09:00–16:00; for orders completed outside these hours, the time starts at the next working hour. If you do not consent to an early start, translation begins after the withdrawal period ends.
A one-off translation service is provided. Any remote communication charge above the ordinary rate is stated before ordering. Any deposit, guarantee or other financial obligation is added to this form with its nature and amount. Additional costs require your express consent.
Right of withdrawal
You may withdraw within 14 days of the conclusion of the service contract without giving reasons and without penalty. You can send your statement to ceviri@canturkceviri.com or in writing to the provider’s address above.
Under Art. 15/1-h of the Distance Contracts Regulation, the right of withdrawal does not apply to services whose performance has started with your separate consent before the withdrawal period ends. The exception applies when the conditions of the specific order are met. Your rights arising from defective service remain.
In case of valid withdrawal, the service fee is refunded within 14 days of receipt of your notice, by a method suited to the payment instrument you used, at no cost and in one payment. For mixed orders that include delivery of goods, additional delivery/return terms are shown before ordering.
Model withdrawal form
To Cantürk / Muhammet Mildan,
I hereby withdraw from the contract for the following service.
- Order number — …………….
- Contract date — …………….
- Service — …………….
- Name and surname — …………….
- Address — …………….
- Date — …………….
- Signature (if sent on paper) — …………….
Instead of this model you may use any other clear statement of your decision to withdraw.
Complaints and order confirmation
You can send complaints to ceviri@canturkceviri.com. You have the right to apply to consumer arbitration committees and consumer courts within the limits and procedures set by law.
The order button clearly states that the final confirmation creates an obligation to pay. A completed copy of this form for your order is sent to you together with the contract on a durable medium.
