EN
Frequently asked questions
Your questions answered
The most common questions about ordering, payment, notarization and delivery. If you can’t find your answer, message us on WhatsApp.
Ordering
How do I place an order?
In the order form, choose the application type, document type and languages, then upload your document. The price appears instantly; your order starts once you pay.
Do I need to sign up?
No account is needed to see the price. Your account is created at the payment step so you can track your order.
Do I need to send the original document?
No. A clear photo or scanned PDF of the document is enough.
Can I order a document that isn't on the list?
Yes. Upload it with the "Other" option; we will review it and tell you the price.
Translation and certification
What is a sworn translation?
A translation made and signed by a translator who has taken an oath before a notary. It is required for documents submitted to official institutions.
Is notarization required?
The Immigration Administration, universities and many official institutions require notarized translations. We recommend checking the requirement of the institution you are applying to.
My document has an apostille. What should I do?
You obtain the apostille yourself. In an apostilled document the apostille page must also be translated; tick "My document is apostilled" in your order.
Payment
How can I pay?
You can pay by bank transfer (EFT).
What should I write in the transfer reference?
Write exactly the reference shown on the payment screen (your first name, last name and order number). You can upload the receipt to your order page.
Can I get an invoice?
Yes. An invoice is issued for every payment; for a company invoice, enter your company details in the order.
Delivery and security
How do I receive my translation?
The PDF of your translation is uploaded to your account. We send the notarized original by courier or hand it over at our office in Fatih.
Are my documents safe?
Only you and our authorised team can access the documents you upload. They are kept in a protected area and deleted after a set period.
Where can I see my order status?
You can follow every step in your orders on the My Account page, and you are also notified by email when the status changes.
Have a question that is not covered in our frequently asked questions?
The frequently asked questions on this page cover the questions we receive most often about sworn translation, notarization, apostilles, payment and delivery. If you cannot find the answer to your question among the frequently asked questions, message us on WhatsApp or get in touch through our contact page.
You can find out which documents need to be translated for your application in our application guide, and how pricing works on our translation prices page. For official information on apostilles, you can visit the HCCH website.
Still have a question?
Message us on WhatsApp or get a price now.
