EN
This translation is provided for information. The legally binding text is the Turkish version.
Last updated — 10 November 2026
Contact
Send cancellation, withdrawal, correction and refund requests with your order number to ceviri@canturkceviri.com. Our address for written notices is Mesihpaşa Mahallesi, Mesihpaşa Caddesi No. 1, Erseven İş Merkezi, Floor 1, Unit 12, Fatih / Istanbul.
Withdrawal period
Consumers may withdraw from a service contract within 14 days of its conclusion without giving reasons and without penalty. It is enough to send a clear statement of withdrawal within the period in writing or on a durable medium such as e-mail.
Services started early
For services whose performance started with the consumer’s separate consent before the 14-day period ends, the exception in Art. 15/1-h of the Distance Contracts Regulation applies. Simply placing an order or paying is not consent to early performance. Without separate consent and an actual start of performance, the exception is not relied on.
If the exception applies, a later cancellation request is assessed in light of the order’s status and the parties’ agreement. The consumer’s rights arising from defective service remain.
Refunds
In case of valid withdrawal, payments collected under the service contract are refunded within 14 days of receipt of the notice, by a method suited to the payment instrument used, at no cost to the consumer and in one payment. For bank transfer refunds, information needed to verify the account may be requested. Extra work or changes outside the refund are done only by separate agreement.
If performance becomes impossible, we notify you in writing or on a durable medium within 3 days of learning of it, and refund the payments collected within 14 days of the notice at the latest, in line with the law.
Incorrect or incomplete translation
If you find an error or an omission within the promised scope, contact us stating the document and the relevant part. For defective service, the rights to have the service performed again, free correction of the work, a proportional price reduction or withdrawal from the contract can be used under the law. We do not set a short deadline for correction requests that would restrict the consumer’s legal rights.
If the customer changes the source document or requests a new scope, we assess whether this is a defect of the earlier service and, if needed, send a new quote.
Notary, shipping and physical copies
Extras including notarisation, obtaining an apostille and shipping are explained separately before ordering. No general, automatic “non-refundable” condition applies to these items. Valid withdrawal, defective performance and mixed goods/service orders are assessed under their own legal conditions.
If a physical copy or original document has to be returned or re-delivered, the address and method are agreed with the customer in writing. Legal costs of remedying defective service are not charged to the consumer.
Disputes
Within the monetary limits and jurisdiction rules set by law, you may apply to consumer arbitration committees or consumer courts. Pre-trial mediation applies where required.
