EN
This translation is provided for information. The legally binding text is the Turkish version.
Last updated — 10 November 2026
Data controller
Muhammet Mildan — Cantürk Göç ve Eğitim Danışmanlık Tercüme Hizmetleri (Cantürk Lingua)
Address — Mesihpaşa Mahallesi, Mesihpaşa Caddesi No. 1, Erseven İş Merkezi, Floor 1, Unit 12, 34130 Fatih / Istanbul
Phone — +90 535 934 50 84
E-mail — ceviri@canturkceviri.com
Website — https://canturkceviri.com/
Tax office — Beyazıt
Tax number — 6210614707
Data, purposes and legal grounds
| Data and processing | Purpose | Legal ground |
|---|---|---|
| Contact details, service requests and correspondence | Answering questions, preparing quotes and orders | KVKK Art. 5/2-c — necessary to conclude or perform a contract; for general enquiries Art. 5/2-f (legitimate interest in handling correspondence without harming your rights and freedoms) |
| Account and order data, source/target language, documents and delivery details | Running the customer account and the translation order | KVKK Art. 5/2-c |
| Payment confirmation, invoice and mandatory accounting data | Matching payments, invoicing and tax obligations | KVKK Art. 5/2-c, ç |
| Necessary access and security logs | Preventing unauthorised access and keeping transactions secure | Art. 5/2-ç where a specific legal obligation exists, otherwise Art. 5/2-f (legitimate security interest) |
| Complaint, refund and dispute records | Handling requests and protecting rights | KVKK Art. 5/2-c, e |
Passports, ID cards, diplomas, transcripts, civil status records, company papers and other documents for translation are processed to the extent of the information they contain. Please do not share more information than the service requires. Informing third parties whose documents are processed and checking powers of representation are handled separately.
Special categories of data
For translating documents containing special categories of data, such as medical reports and criminal records, separate explicit consent is obtained under KVKK Art. 6/3-a unless another specific condition of Art. 6 applies. Consent is requested with a separate, unticked box when the document type is selected and before the document is uploaded. General acceptance of the contract does not replace it. If the document belongs to someone else, that person’s consent or proper authority is checked separately.
You can withdraw consent by writing to ceviri@canturkceviri.com. Withdrawal applies to the future. If consent is not given or is withdrawn, consent-based processing of the document does not start or stops, and cancellation and refund are assessed together with the stage of the service and your consumer rights.
How data is collected
Data is collected fully or partly by automated means, or by non-automated means as part of a filing system, through the website, registration and order screens, document upload fields, e-mail, phone, WhatsApp and at the office.
Recipients
Necessary documents and order details may be shared with the translators and quality-control staff assigned to the translation. Within the limits of their tasks, data may be shared with notaries for requested notarisation, courier companies for physical delivery, banks, accountants and financial service providers for payments and invoices, and hosting, e-mail and technical service providers for running the infrastructure. Where the law requires, information may be given to competent public authorities and courts.
Transfers abroad
Documents are translated by our translators in Türkiye; documents are not sent abroad for translation.
The website’s hosting and backup service and, depending on your cookie consent, Google Analytics and Yandex Metrica, the Google reviews shown on the pages (Trustindex) and Google Maps may be provided by providers based abroad. When these services are used, IP address, device and usage data may be processed on their servers abroad. Transfers abroad are assessed under KVKK Art. 9. You can ask about the data categories and recipients at ceviri@canturkceviri.com.
Retention
- Documents uploaded for a quote that did not become an order, and files of unpaid or abandoned orders — 30 days from the last action
- Source document and translation of a completed order — 90 days from the last delivery or correction
- Source and output files containing health or criminal-record data — 30 days from the last delivery or correction
- General correspondence that did not lead to a service — 6 months from the last contact
- Basic customer profile data — while the account is open and needed; after 24 months of inactivity an unnecessary profile is deleted after prior notice
- Routine system backups — overwritten or deleted on a cycle of at most 30 days
- Pre-contract information, contract, transaction and consent records — separately from translation files, for the retention period set by law
Records subject to a dispute or a mandatory retention duty are kept separately and only for that purpose, and return to the deletion plan when the reason ends. An open account is not a reason to keep files indefinitely. If a backup is restored, earlier deletion requests are applied again. Payment receipts are kept as accounting records.
Invoices and records that must be kept by law are retained for the statutory periods, and records related to disputes for as long as needed to protect rights. When periods and grounds end, data is deleted, destroyed or anonymised.
Your rights and requests
Under KVKK Art. 11 you may learn whether your data is processed and, if so, request information about it, its purpose and whether it is used accordingly, and the recipients in Türkiye and abroad; request correction of incomplete or inaccurate data, deletion or destruction where legal conditions are met, and notification of these actions to recipients; object to an adverse result arising solely from automated analysis; and claim compensation for damage caused by unlawful processing.
You may send your request in writing to the address above, or from an e-mail address you previously gave us and that is in our records, to ceviri@canturkceviri.com. Other methods allowed by law may also be used. Your request should include your name and surname, signature if written, Turkish ID number for Turkish citizens or nationality and passport number (or ID number, if any) for foreigners, a notification address, contact details if any, and the subject of the request.
Requests are concluded as soon as possible and within 30 days at the latest. If an extra cost arises, the fee set by the Personal Data Protection Board may apply.
