{"id":223,"date":"2026-11-09T13:18:39","date_gmt":"2026-11-09T10:18:39","guid":{"rendered":"https:\/\/canturkceviri.com\/sss\/"},"modified":"2026-11-09T18:52:16","modified_gmt":"2026-11-09T15:52:16","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/canturkceviri.com\/en\/frequently-asked-questions\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" role=\"main\" id=\"cl-main\" data-elementor-id=\"223\" class=\"elementor elementor-223 elementor-126\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76b433b e-con-boxed e-flex e-con e-parent\" data-id=\"76b433b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7df9cf1 e-con-boxed e-flex e-con e-child\" data-id=\"7df9cf1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ac9b2f8 elementor-widget elementor-widget-html\" data-id=\"ac9b2f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<nav aria-label=\"Location\" style=\"font:500 14px\/20px 'IBM Plex Sans',sans-serif;color:#5B6270\"><a href=\"\/en\/\" style=\"color:#5B6270;text-decoration:none\">Home<\/a> <span aria-hidden=\"true\">\/<\/span> <span style=\"color:#17191D\">FAQ<\/span><\/nav>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f49cee elementor-widget elementor-widget-text-editor\" data-id=\"3f49cee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"margin:0\">Frequently asked questions<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f523e5 elementor-widget elementor-widget-heading\" data-id=\"4f523e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Your questions answered<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7b4f1e elementor-widget elementor-widget-text-editor\" data-id=\"f7b4f1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"margin:0\">The most common questions about ordering, payment, notarization and delivery. If you can&#8217;t find your answer, message us on WhatsApp.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1bfc21e e-con-boxed e-flex e-con e-parent\" data-id=\"1bfc21e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-311a810 e-con-boxed e-flex e-con e-child\" data-id=\"311a810\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6146fd0 elementor-widget elementor-widget-heading\" data-id=\"6146fd0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ordering<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c14c525 elementor-widget elementor-widget-html\" data-id=\"c14c525\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>.cl-faq details{border-bottom:1px solid #E3E4E6;padding:4px 0}.cl-faq summary{cursor:pointer;list-style:none;padding:16px 32px 16px 0;position:relative;font:600 17px\/26px \"IBM Plex Sans\",sans-serif;color:#17191D}.cl-faq summary::-webkit-details-marker{display:none}.cl-faq summary::after{content:\"+\";position:absolute;right:4px;top:14px;font-size:22px;color:#E30613}[dir=rtl] .cl-faq summary{padding:16px 0 16px 32px}[dir=rtl] .cl-faq summary::after{right:auto;left:4px}.cl-faq details[open] summary::after{content:\"\u2013\"}.cl-faq summary:focus-visible{outline:2px solid #B0040D;outline-offset:2px}.cl-faq p{margin:0 0 16px;font:400 16px\/26px \"IBM Plex Sans\",sans-serif;color:#5B6270}<\/style><div class=\"cl-faq\"><details><summary><h3 class=\"cl-faq-q\">How do I place an order?<\/h3><\/summary><p>In the order form, choose the application type, document type and languages, then upload your document. The price appears instantly; your order starts once you pay.<\/p><\/details><details><summary><h3 class=\"cl-faq-q\">Do I need to sign up?<\/h3><\/summary><p>No account is needed to see the price. Your account is created at the payment step so you can track your order.<\/p><\/details><details><summary><h3 class=\"cl-faq-q\">Do I need to send the original document?<\/h3><\/summary><p>No. A clear photo or scanned PDF of the document is enough.<\/p><\/details><details><summary><h3 class=\"cl-faq-q\">Can I order a document that isn't on the list?<\/h3><\/summary><p>Yes. Upload it with the \"Other\" option; we will review it and tell you the price.<\/p><\/details><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e3b5aea elementor-widget elementor-widget-heading\" data-id=\"e3b5aea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Translation and certification<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a02359 elementor-widget elementor-widget-html\" data-id=\"4a02359\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>.cl-faq details{border-bottom:1px solid #E3E4E6;padding:4px 0}.cl-faq summary{cursor:pointer;list-style:none;padding:16px 32px 16px 0;position:relative;font:600 17px\/26px \"IBM Plex Sans\",sans-serif;color:#17191D}.cl-faq summary::-webkit-details-marker{display:none}.cl-faq summary::after{content:\"+\";position:absolute;right:4px;top:14px;font-size:22px;color:#E30613}[dir=rtl] .cl-faq summary{padding:16px 0 16px 32px}[dir=rtl] .cl-faq summary::after{right:auto;left:4px}.cl-faq details[open] summary::after{content:\"\u2013\"}.cl-faq summary:focus-visible{outline:2px solid #B0040D;outline-offset:2px}.cl-faq p{margin:0 0 16px;font:400 16px\/26px \"IBM Plex Sans\",sans-serif;color:#5B6270}<\/style><div class=\"cl-faq\"><details><summary><h3 class=\"cl-faq-q\">What is a sworn translation?<\/h3><\/summary><p>A translation made and signed by a translator who has taken an oath before a notary. It is required for documents submitted to official institutions.<\/p><\/details><details><summary><h3 class=\"cl-faq-q\">Is notarization required?<\/h3><\/summary><p>The Immigration Administration, universities and many official institutions require notarized translations. We recommend checking the requirement of the institution you are applying to.<\/p><\/details><details><summary><h3 class=\"cl-faq-q\">My document has an apostille. What should I do?<\/h3><\/summary><p>You obtain the apostille yourself. In an apostilled document the apostille page must also be translated; tick \"My document is apostilled\" in your order.<\/p><\/details><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b4c79e4 elementor-widget elementor-widget-heading\" data-id=\"b4c79e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Payment<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a2eee41 elementor-widget elementor-widget-html\" data-id=\"a2eee41\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>.cl-faq details{border-bottom:1px solid #E3E4E6;padding:4px 0}.cl-faq summary{cursor:pointer;list-style:none;padding:16px 32px 16px 0;position:relative;font:600 17px\/26px \"IBM Plex Sans\",sans-serif;color:#17191D}.cl-faq summary::-webkit-details-marker{display:none}.cl-faq summary::after{content:\"+\";position:absolute;right:4px;top:14px;font-size:22px;color:#E30613}[dir=rtl] .cl-faq summary{padding:16px 0 16px 32px}[dir=rtl] .cl-faq summary::after{right:auto;left:4px}.cl-faq details[open] summary::after{content:\"\u2013\"}.cl-faq summary:focus-visible{outline:2px solid #B0040D;outline-offset:2px}.cl-faq p{margin:0 0 16px;font:400 16px\/26px \"IBM Plex Sans\",sans-serif;color:#5B6270}<\/style><div class=\"cl-faq\"><details><summary><h3 class=\"cl-faq-q\">How can I pay?<\/h3><\/summary><p>You can pay by bank transfer (EFT).<\/p><\/details><details><summary><h3 class=\"cl-faq-q\">What should I write in the transfer reference?<\/h3><\/summary><p>Write exactly the reference shown on the payment screen (your first name, last name and order number). You can upload the receipt to your order page.<\/p><\/details><details><summary><h3 class=\"cl-faq-q\">Can I get an invoice?<\/h3><\/summary><p>Yes. An invoice is issued for every payment; for a company invoice, enter your company details in the order.<\/p><\/details><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1326846 elementor-widget elementor-widget-heading\" data-id=\"1326846\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Delivery and security<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e60b0c elementor-widget elementor-widget-html\" data-id=\"8e60b0c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>.cl-faq details{border-bottom:1px solid #E3E4E6;padding:4px 0}.cl-faq summary{cursor:pointer;list-style:none;padding:16px 32px 16px 0;position:relative;font:600 17px\/26px \"IBM Plex Sans\",sans-serif;color:#17191D}.cl-faq summary::-webkit-details-marker{display:none}.cl-faq summary::after{content:\"+\";position:absolute;right:4px;top:14px;font-size:22px;color:#E30613}[dir=rtl] .cl-faq summary{padding:16px 0 16px 32px}[dir=rtl] .cl-faq summary::after{right:auto;left:4px}.cl-faq details[open] summary::after{content:\"\u2013\"}.cl-faq summary:focus-visible{outline:2px solid #B0040D;outline-offset:2px}.cl-faq p{margin:0 0 16px;font:400 16px\/26px \"IBM Plex Sans\",sans-serif;color:#5B6270}<\/style><div class=\"cl-faq\"><details><summary><h3 class=\"cl-faq-q\">How do I receive my translation?<\/h3><\/summary><p>The PDF of your translation is uploaded to your account. We send the notarized original by courier or hand it over at our office in Fatih.<\/p><\/details><details><summary><h3 class=\"cl-faq-q\">Are my documents safe?<\/h3><\/summary><p>Only you and our authorised team can access the documents you upload. They are kept in a protected area and deleted after a set period.<\/p><\/details><details><summary><h3 class=\"cl-faq-q\">Where can I see my order status?<\/h3><\/summary><p>You can follow every step in your orders on the My Account page, and you are also notified by email when the status changes.<\/p><\/details><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-clartfaq e-con-boxed e-flex e-con e-parent\" data-id=\"clartfaq\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-clartfaqw elementor-widget elementor-widget-html\" data-id=\"clartfaqw\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"cl-art\"><h2>Have a question that is not covered in our frequently asked questions?<\/h2><p>The frequently asked questions on this page cover the questions we receive most often about sworn translation, notarization, apostilles, payment and delivery. If you cannot find the answer to your question among the frequently asked questions, message us on WhatsApp or get in touch through our <a href=\"\/en\/contact\/\">contact<\/a> page.<\/p><figure><img loading=\"lazy\" src=\"https:\/\/canturkceviri.com\/wp-content\/uploads\/2026\/11\/canturk-lingua-sik-sorulan-sorular.webp\" width=\"1200\" height=\"800\" alt=\"Frequently asked questions: sworn translation, notarization and apostille\" loading=\"lazy\" decoding=\"async\"><\/figure><p>You can find out which documents need to be translated for your application in our <a href=\"\/en\/application-guide\/\">application guide<\/a>, and how pricing works on our <a href=\"\/en\/translation-prices\/\">translation prices<\/a> page. For official information on apostilles, you can visit the <a href=\"https:\/\/www.hcch.net\/en\/instruments\/conventions\/specialised-sections\/apostille\" target=\"_blank\" rel=\"noopener\">HCCH<\/a> website.<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-822ca5e e-con-boxed e-flex e-con e-parent\" data-id=\"822ca5e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-091d17d e-con-full e-flex e-con e-child\" data-id=\"091d17d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a611b44 elementor-widget elementor-widget-heading\" data-id=\"a611b44\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Still have a question?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f52e33 elementor-widget elementor-widget-text-editor\" data-id=\"7f52e33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"margin:0;text-align:center\">Message us on WhatsApp or get a price now.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-668f5e3 e-con-full e-flex e-con e-child\" data-id=\"668f5e3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b7ee1ad elementor-widget elementor-widget-button\" data-id=\"b7ee1ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/en\/order\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Get a price<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aec0875 elementor-widget elementor-widget-button\" data-id=\"aec0875\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/wa.me\/905359345084\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Message us on WhatsApp<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How do I place an order?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"In the order form, choose the application type, document type and languages, then upload your document. 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If [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-223","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/canturkceviri.com\/en\/wp-json\/wp\/v2\/pages\/223","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/canturkceviri.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/canturkceviri.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/canturkceviri.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/canturkceviri.com\/en\/wp-json\/wp\/v2\/comments?post=223"}],"version-history":[{"count":9,"href":"https:\/\/canturkceviri.com\/en\/wp-json\/wp\/v2\/pages\/223\/revisions"}],"predecessor-version":[{"id":920,"href":"https:\/\/canturkceviri.com\/en\/wp-json\/wp\/v2\/pages\/223\/revisions\/920"}],"wp:attachment":[{"href":"https:\/\/canturkceviri.com\/en\/wp-json\/wp\/v2\/media?parent=223"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}